SAN JOSÉ STATE UNIVERSITY

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CMS Help Desk

The CMS Help Desk supports all users of PeopleSoft and its associated systems.

What We Do

• Provide login information to students and employees
• Answer navigational questions
• Answer processing questions
• Troubleshoot printing problems
• Troubleshoot software problems
• Assist users with online employee training
• Provide training information to employees

Contact Us

• Email: cmshelp@sjsu.edu
• Phone: 408-924-1530
  • Note: Student MySJSU login information will only be provided via email. Include your full name, SJSU ID and date of birth in your email.

Hours of Operation

• Monday - Friday 7:00am - 6:00pm, except on holidays when the university is closed
• Closed on Saturday and Sunday

Response Times

The CMS Help Desk responds to inquiries in the order in which they are received. During critical processing times for students and employees, priority will be given to emails and phone calls related to deadlines. As a general rule, the response times listed below will be followed, although most responses are provided more quickly.

• Email: within 2 business days
• Voicemail: within 1 business day

Quick Links

• Alert-SJSU FAQs and Setup
• Campus Resources
• Class Search/Browse Catalog
• CMS Help Desk
• Employee Training Calendar
• Future Student Account Activation
• Login Information
• MySJSU on Facebook
• PDF Class Schedules
• Whom Do I Contact About..?

CMS Project Office
One Washington Square
San José, CA 95192-0042

CMS Help Desk Hours
M-F 7:00am - 6:00pm
408-924-1530
contact us

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San José State University - Home of the Spartans
One Washington Square - San José, California USA, 95192
408-924-1000