For assistance with your ID and/or password, please complete this form. We will respond
to you via email -- usually within 2 business days. Please do not send multiple requests. All fields are required.
First Name:Last Name:Email Address: Your ID/password will be sent to this email address.
SJSU ID: This is the 9-digit ID printed on the back of your Student (Tower) ID Card.
If you no longer have your Tower Card and don't remember your ID, type "unknown."
Date of Birth: (Month and day only—not the year. Use MM/DD format.)Full Postal Address: Provide the mailing address you used when you were a student
at SJSU. Must match our records. If you don't remember the address we have on file
for you, enter the last 4 digits of your Social Security number instead.Last Term Enrolled: (Fall/Spring/Summer plus Year)Note: To use this form, it must be more than one year since the end of your last semester.
Please tell us what type of sign in help you need (ID lookup, password reset, expired
password, etc.). All fields are required.
Note: Email phishing messages are sent regularly to many SJSU students, faculty and
staff. Our Information Support Services help desk will often ask for your SJSU ID,
but will never ask for your password. Any message that asks for your password is a hoax.
San Jose State University One Washington Square, San Jose, CA 95192