SJSUOne Account Help Form


For assistance with your ID and/or password, please complete this form. We will respond to you via email--usually within 2 business days. Please do not send multiple requests. All fields are required.


Identifying Information:

Please tell us what type of sign in help you need (ID lookup, password reset, expired password, etc.). What happened when you tried to manage your account by visiting SJSUOne Set/Reset Password (or SJSUOne Account Management or SJSUOne Reset Expired Password)? All fields are required.

Note: Email phishing messages are sent regularly to many SJSU students, faculty and staff. Our Information Support Services help desk will often ask for your SJSU ID, but will never ask for your password. Any message that asks for your password is a hoax.