Note: In all communication to University offices, please include your full name, SJSU ID and date of birth.
- Prospective Students:
Questions about applying for Undergraduate or Second Bacc Admission
Visit Visitor Relations and Admission Counseling
Email: outreach@sjsu.edu - Prospective Undergraduate Students:
Questions about applicant status
Contact the Admissions Office
Email: admissions@sjsu.edu
Phone: 408-924-5688 - Graduate Students:
Questions about applicant status or Graduate Admission
Visit Graduate Studies & Research
Email: graduate@sjsu.edu - Academic Services:
Questions about GE Advising, EOP students, Learning Assistance Resource Center or Student-athlete Academic Support Services
Visit Academic Advising & Retention Services
Email: academic_services@sjsu.edu - Bursar's Office:
Questions about fee payments and payment deadlines, 1098 T Form, Tower cards, Installment Payment Plan, Registration fees paid by third party sponsors, amounts owed, receipt for payment or refunds
Visit the Bursar's Office
Email: bursar@sjsu.edu - Discrimination Complaints:
Students with any complaints regarding unlawful discrimination should contact the Human Resources Office of Equal Opportunity
Visit Complaint Procedures
Phone: 408-924-2250 - Financial Aid and Scholarship Questions:
Visit Financial Aid and Scholarships
Email: fao@sjsu.edu - Housing Questions:
Visit Housing
Phone: 408-795-5600 - Records and Registration:
Questions about transcripts, grades missing or can't use add code
Visit the Registrar's Office
Email: erecords@sjsu.edu - System Navigation Questions for all applicants and students:
Contact the CMS Help Desk
Email: cmshelp@sjsu.edu
Phone: 408-924-1530
Important: Login information will not be provided via telephone. You must send an email to obtain your information (see below for more information) - Login Questions for all applicants and students:
For more information, read How to Get a User ID and Password (pdf)
Email: cmshelp@sjsu.edu
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